When you interact with our Website, we may collect:

• **Personal Information:** Your name, email address, phone number, delivery address, and payment details when placing an order.
• **Account Information:** Login credentials and subscription details.
• **Transaction Information:** Payment records, billing details, and purchase history.
• **Usage Data:** Information such as your IP address, browser type, and browsing behaviour through cookies and analytics.

WoofPlate may use your information for the following purposes:

• To process and deliver your fresh dog food orders.
• To provide subscription services and manage your account.
• To contact you regarding your orders, deliveries, or support requests.
• To inform you about new products, offers, or promotions (if you have opted in).
• To improve our Website, services, and customer experience through analytics.
• To prevent fraud, unauthorized transactions, or misuse of our services.

We will **never sell or rent** your personal information to third parties.

• **Cookies** help us recognize returning customers, remember cart items, and personalize your shopping experience.
• We may use cookies and web analytics to understand user behaviour and improve our Website.
• You may disable cookies in your browser, but certain Website features may not function properly.

We may share your personal data only with:

• **Delivery Partners** to fulfil your food orders.
• **Payment Providers** to securely process your payments.
• **Marketing & Analytics Providers** (with your consent) to personalize offers.
• **Legal Authorities** if required by law.

All partners are required to handle your data securely and use it only for the intended purpose.

You may:

• Access and **update your account information** at any time.
• Request **deletion of your account** and associated data by contacting us.
• **Opt-out of promotional communications** via the unsubscribe link or by emailing us.

• **Fresh, Same-Day Delivery:** All meals are cooked fresh and delivered the same day.
• **Service Area:** Currently, WoofPlate delivers only within **Pune city limits**.
• **Shipping Charges:** Delivery charges are **included** in your subscription or meal plan price.
• **Order Updates:** You will receive **WhatsApp and email updates** with delivery status once your order is out for delivery.
• **Support:** For any order or delivery concerns, write to us at **[email protected]**.

Same-Day Delivery:

• Orders placed before **12:00 PM** will be delivered the same evening.
• Orders placed after 12:00 PM will be delivered the **next day**.

Subscription Meals:

• Delivered according to your chosen plan (daily, alternate days, or weekly), always prepared fresh on the day of delivery.

• You will be **notified via WhatsApp and email** when your meal is out for delivery.
• Our delivery partners will ensure meals reach you fresh and in proper condition.

While we always aim for on-time delivery, delays may occur due to:

• Heavy rains or extreme weather
• Traffic disruptions in Pune
• Public holidays or unforeseen emergencies

In such cases, we will notify you immediately with an updated delivery time.

To place an order, you may need to register. You agree to provide **accurate information** and are responsible for maintaining the **confidentiality of your account credentials**. Any unauthorized use must be reported immediately.

WoofPlate reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.

WoofPlate provides freshly prepared dog food. By ordering, you acknowledge that:

• All product details, images, and descriptions are for **informational purposes only**.
• Recipes may vary slightly due to **seasonal ingredients** or availability.
• Errors may occur in descriptions, pricing, or availability.

WoofPlate reserves the right to refuse, cancel, or modify any order if errors are detected. Refunds will be provided in accordance with our Refund & Cancellation Policy.

• All prices are listed in **Indian Rupees (INR)** and include applicable taxes.
• Payment methods include online gateways, UPI, credit/debit cards, and wallets.
• WoofPlate is **not liable** for failed transactions or unauthorized use of your account.

• Fresh meals are prepared to order and delivered according to your plan.
• Delivery timelines may vary based on location and external factors.
• **Risk of loss passes to you upon delivery.**

Due to the **perishable nature** of fresh food, we **do not accept returns** once meals are delivered. However:

• If the product arrives damaged, spoiled, or incorrect, contact us **immediately** with supporting evidence (photo/video).
• Refunds or replacements will be processed at our **sole discretion**.

You agree not to:

• Misuse the Website for **unlawful or fraudulent purposes**.
• Post **offensive, defamatory, or infringing content**.
• Attempt to **hack, disrupt, or interfere** with the Website.
• Copy or reproduce recipes or content for **commercial use**.

WoofPlate is **not responsible for**:

• Any **adverse reactions** your pet may have to the food (owners are advised to transition pets gradually).
• Any indirect, incidental, or **consequential damages** arising from use of our Website or products.

Our total liability shall not exceed the amount paid by you for the product in question.

**No returns** once an order is delivered (due to hygiene and safety). We offer replacements or refunds only for genuine issues at delivery. We will replace your meal(s) at our cost if **ALL** the below are met:

• You report the issue within **30 minutes of delivery**.
• The outer seal/label is **intact** (unless the issue is a broken seal).
• You share clear photos (and preferably a short unboxing video) showing the shipping label, sealed pack, inner meal container(s), and the issue.
• Packaging is **not tampered with** after delivery (other than opening to record evidence).

How to request a replacement:

Email **[email protected]** with your Order ID, delivery time, photos/video, and a short description of the issue.

What qualifies for replacement/refund:

• Package seal broken at delivery
• Spillage/leakage due to transit damage
• Wrong items delivered
• Spoilage on arrival (e.g., off smell, visibly compromised pack)

What is NOT covered:

• Taste preference / pet not liking a meal
• Meals left unrefrigerated after delivery or consumed after the “Use By” time
• Issues reported **beyond 30 minutes** of delivery
• Packs opened/partially consumed before raising a ticket (except for evidence)

If a replacement isn’t feasible the same day, we’ll issue a refund or credit for the affected meal(s).

One-time Same-Day Orders (Pune):

• **Free cancellation window:** within **10 minutes** of placing the order or before the kitchen starts prep (whichever is earlier).
• After prep begins, cancellation isn’t possible.

Subscriptions:

• Pause/Skip/Reschedule by **9:00 PM** for the next day’s delivery.
• Same-day skips aren’t guaranteed once prep starts.

How to cancel or modify:

Email **[email protected]** with your Order ID / Subscription ID. We’ll confirm if the request is within the allowed window.

• Approved refunds (for damaged/incorrect/spoiled at delivery and no replacement possible) will be processed to your **original payment method** within **4–7 business days** (bank/PG timelines may vary).
• For subscription pauses/skips within policy windows, we’ll credit the missed meal(s) to your plan or refund on request.
• Delivery charges are non-refundable once an order is dispatched.

Please **refrigerate immediately** on receipt. If the pack arrives warm to the touch, seal broken, or visibly compromised, **do not feed**—contact us within **30 minutes** with evidence.

WoofPlate is **not liable** for issues arising from improper storage after delivery or delayed consumption beyond the indicated “Use By” time.